Guest Services Supervisor
Palm Desert, CA Palm Desert, CA Full-time Full-time $23 - $25 an hour $23 - $25 an hour 2 days ago 2 days ago 2 days ago Oak View Group:
Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual.
As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet.
We focus on building a diverse workforce and cultivating an inclusive workplace.
Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
We treat each other fairly and with respect.
We act with integrity.
We have an entrepreneurial spirit.
We give back to our global community.
More information at OakViewGroup.
com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview:
Position
Summary:
The Guest Services Supervisor will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity.
This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.
This role will pay a salary of $23 to $25.
For FT roles:
Benefits:
Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue:
ABOUT ACRISURE ARENA:
America's hottest music festival destination is finally getting the world-class arena it deserves.
Opening in the late 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 11,500
seat venue to host the biggest artists and acts on the planet.
Designed specifically for hockey and concerts, the new arena will provide top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue.
In addition, the facility will serve as the new home of the American Hockey League affiliate of the Seattle Kraken.
Acrisure Arena is a $290
million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.
We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment.
We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, and honoring the culture and diversity of the cities that make up the Coachella Valley in Southern California.
Responsibilities:
Essential Duties &
Responsibilities:
Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
Front desk responsibilities checking-in program participants conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration welcome the public, provide venue information and directions Professionally and accurately execute policies and procedures Intake and outtake of skate and equipment rentals for the public Help with sizing, lacing & cleaning skates upon return Support birthday party schedules, set-up, and execution Communicate clearly and professionally with guests and staff Execute policies and procedures professionally and accurately Accurately handle cash and register transactions Process transactions for purchases and rentals Daily cleaning tasks within the department Support in-rink concessions - pizza, popcorn, snacks, and drinks service & sales Attend all required training sessions and staff meetings Maintain a clean and safe facility Responsible for alerting managers to any unsafe or potentially hazardous ice conditions Managing day to day administrative operations and performing various supervisory office support related tasks Employee oversight, customer admissions and reporting, event coordination, and skate rental.
POS operation system for ice rink programs and events Supervise and schedule part time employees.
Responsible for implementing and leading training sessions and meetings for staff Create weekly task work for scheduled staff.
Coordinate and attend special events and birthday parties.
Responsible for generating reports under the direction of the VP.
Administrative support and other duties as assigned by VP of Iceplex.
Provide building support, as necessary as Welcome Specialist/ manager on duty.
Qualifications:
Required Experience &
Qualifications:
Recreation facility or other customer service front desk experience Cash & sales transaction management League, facility schedule management Strong verbal communication skills, with the ability to present and communicate with customers A high degree of personal integrity and consistently put the interests of the organization first Excellent communicator Preferred Experience &
Qualifications:
Experience with youth sports at the recreational and elite level Understanding of event and on-ice programming 2
years work experience at an ice facility or other related sports complex Experience with sports scheduling software (preferably DAYSMART) Working Conditions:
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required Position is performed throughout a recreational facility.
Work will be done on and around the ice.
Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs Part-time hourly role Strengthened by our Differences.
United to Make a Difference.
:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.
We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO:
Oak View Group is committed to equal employment opportunity.
We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual.
As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet.
We focus on building a diverse workforce and cultivating an inclusive workplace.
Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
We treat each other fairly and with respect.
We act with integrity.
We have an entrepreneurial spirit.
We give back to our global community.
More information at OakViewGroup.
com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview:
Position
Summary:
The Guest Services Supervisor will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity.
This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.
This role will pay a salary of $23 to $25.
For FT roles:
Benefits:
Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue:
ABOUT ACRISURE ARENA:
America's hottest music festival destination is finally getting the world-class arena it deserves.
Opening in the late 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 11,500
seat venue to host the biggest artists and acts on the planet.
Designed specifically for hockey and concerts, the new arena will provide top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue.
In addition, the facility will serve as the new home of the American Hockey League affiliate of the Seattle Kraken.
Acrisure Arena is a $290
million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.
We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment.
We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, and honoring the culture and diversity of the cities that make up the Coachella Valley in Southern California.
Responsibilities:
Essential Duties &
Responsibilities:
Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
Front desk responsibilities checking-in program participants conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration welcome the public, provide venue information and directions Professionally and accurately execute policies and procedures Intake and outtake of skate and equipment rentals for the public Help with sizing, lacing & cleaning skates upon return Support birthday party schedules, set-up, and execution Communicate clearly and professionally with guests and staff Execute policies and procedures professionally and accurately Accurately handle cash and register transactions Process transactions for purchases and rentals Daily cleaning tasks within the department Support in-rink concessions - pizza, popcorn, snacks, and drinks service & sales Attend all required training sessions and staff meetings Maintain a clean and safe facility Responsible for alerting managers to any unsafe or potentially hazardous ice conditions Managing day to day administrative operations and performing various supervisory office support related tasks Employee oversight, customer admissions and reporting, event coordination, and skate rental.
POS operation system for ice rink programs and events Supervise and schedule part time employees.
Responsible for implementing and leading training sessions and meetings for staff Create weekly task work for scheduled staff.
Coordinate and attend special events and birthday parties.
Responsible for generating reports under the direction of the VP.
Administrative support and other duties as assigned by VP of Iceplex.
Provide building support, as necessary as Welcome Specialist/ manager on duty.
Qualifications:
Required Experience &
Qualifications:
Recreation facility or other customer service front desk experience Cash & sales transaction management League, facility schedule management Strong verbal communication skills, with the ability to present and communicate with customers A high degree of personal integrity and consistently put the interests of the organization first Excellent communicator Preferred Experience &
Qualifications:
Experience with youth sports at the recreational and elite level Understanding of event and on-ice programming 2
years work experience at an ice facility or other related sports complex Experience with sports scheduling software (preferably DAYSMART) Working Conditions:
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required Position is performed throughout a recreational facility.
Work will be done on and around the ice.
Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs Part-time hourly role Strengthened by our Differences.
United to Make a Difference.
:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.
We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO:
Oak View Group is committed to equal employment opportunity.
We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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