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Assistant Director of Services JW Marriott Desert Springs Resort Spa 15000VC6

Position Type:
Full-time
Type:
Hotel
Type:
Management
Assistant Director of Services
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
The JW Marriott Desert Springs Resort & Spa located at 74855 Country Club Drive, Palm Desert, CA, 92260 is currently hiring a Assistant Director of Services.
Responsibilities include:
Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
o High school diploma or GED; 2 years experience in housekeeping or related professional area.
OR
o 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Bilingual in Spanish STRONLY preferred
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
o Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
o Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
o Inventories stock to ensure adequate supplies.
o Supervises an effective inspection program for all guestrooms and public space.
o Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
o Ensures all employees have proper supplies, equipment and uniforms.
o Communicates areas that need attention to staff and follows up to ensure understanding.
o Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
o Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
o Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
o Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
o Schedule employees to business demands and for tracks employee time and attendance.
o Ensures employees understand expectations and parameters.
o Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
o Observes service behaviors of employees and provides feedback to individuals.
o Ensures employee recognition is taking place on all shifts.
o Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
o Participates in employee progressive discipline procedures.
o Review employee satsifaction results.
o Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
o Sets a positive example for guest relations.
o Participates in the development and implementation of corrective action plans to improve guest satisfaction.
o Empowers employees to provide excellent customer service.
o Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
o Responds to and handles guest problems and complaints.
o Strives to improve service performance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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